Expert Plumbing Solutions You Can Trust

We serve Novato and the surrounding Marin County and North Bay communities, including nearby towns and suburbs — coverage varies by call volume and location.

Common services include drain cleaning, sewer line inspection and repair, leak detection and repair, water heater repair and installation (tank and tankless), toilet and faucet repair, hydro-jetting, camera inspections, and emergency plumbing.

With pay‑per‑call you pay only for verified, connected phone calls or booked service leads; details about qualifying calls, tracking, and billing are provided when you sign up.

Yes, technicians are licensed where required, carry liability insurance, and receive background checks and ongoing training; you can request license numbers or proof of insurance before service.

Emergencies include burst pipes, major leaks, sewage backups, and lack of hot water for essential needs; shut off the main water supply if safe, avoid electrical contacts with standing water, and arrange an emergency dispatch — for suspected gas leaks, evacuate the premises and contact the gas utility or emergency services immediately.

Response times depend on location and current demand; emergency dispatch is prioritized and arrival is typically within 60–120 minutes when crews are available, but exact times are estimated at booking.

Most repairs include a workmanship guarantee and parts carry the manufacturer's warranty; the length and terms are confirmed before work begins and may vary by repair type.

Pricing depends on job complexity, parts, and local market; you will typically receive a diagnostic or service call fee and a written estimate before major work proceeds, with options for upfront flat‑rate pricing on many common jobs.

Clear the work area, remove valuables from under sinks or near fixtures, provide safe access to the water meter and main shutoff, and make a list of symptoms and the locations of affected fixtures.

Recurring clogs are often caused by grease buildup, hair, foreign objects, tree root intrusion in sewer lines, or failing pipes; fixes range from snaking and hydro‑jetting to camera inspection and sewer line repair or replacement depending on the root cause.

Consider replacement if the heater is over 10–15 years old, requires frequent repairs, has significant rust or leakage, or fails efficiency and recovery needs — a tech can assess condition and give a cost‑benefit comparison.

Technicians use a combination of visual inspection, moisture meters, infrared thermal imaging, acoustic leak detection, and water meter checks to locate hidden leaks quickly and minimize invasive exploration.